As the CEO of a successful residential builder, Konstantin Bas knows that success is not possible without a commitment to good customer service. While the product or service may be the backbone of an operation, the customer service experience is its heart, making it something to be continually refined and improved upon on a regular basis.
Mr.Konstantin Bas knows that, regardless of industry, a company must make this commitment. Doing so, after all, is critical to earning customer trust, cultivating customer loyalty and building a successful brand for the long-term.
Building a better customer service experience is possible through:
Demanding better service from every employee and aspect of your business. It isn’t just the customer service department that must be focused on the customer. Everyone, from the CEO and executive board on down to those in production, must know, respect and share the same customer-focused values.
Empowering your employees to serve your customers. To make sure everyone is on the same customer service page, it’s important your organization not only train everyone on its importance but to give each employee the resources they need to deliver a quality experience.
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Konstantin Bas 